1. Securely lock the two zipper pulls inside the customs lock.
2. Press the button on the top telescopic handle of the suitcase, and the handle will pop out.
3. Lift the extended handle and lift the suitcase. Then, press the expansion button on the suitcase.
4. The luggage will expand to a medium size (22 inches).
5. If you want to expand it to a large size (26 inches), lift the suitcase again and press the expansion button.

Note: 

*When expanding the suitcase to the large size, you need to first expand it to the medium size. Then, press the expansion button again to expand it to the large size and shake the suitcase to ensure that the luggage is locked.

*If you still have any doubts about expanding the suitcase, you can click here to watch a video tutorial or contact us via email.

The inability to expand your suitcase may be due to tightly secured straps on the    interior dividers. To resolve this, you can try removing the dividers or gently loosening the straps, which will allow for expansion of the suitcase.

1. Securely lock the two zipper pulls inside the customs lock.
2. Press the button on the top telescopic handle of the suitcase, and the handle will pop out.
3. With one hand, lift the suitcase, and with the other hand, press the expansion button located below the handle. Place the suitcase on the ground and compress it downwards.
4. If you still have any doubts about folding the suitcase, you can click here to watch a video tutorial or contact us via email.

This product's carry-on size is compliant with the carry-on requirements of United Airlines, American Airlines, Delta Airlines, and other standard airlines. However, actual carry-on regulations may vary in different regions. We recommend consulting the specific airline before traveling with VELO to ensure compliance with their guidelines.

Yes, it is normal.

In order to ensure the suitcase has an expandable feature, the upper and lower shells on this side are connected via sliding tracks and sliders.

Consequently, to allow smooth operation of the expandable feature, there may be a slight sliding movement between the tracks and sliders, resulting in a minor sliding phenomenon between the two shells. 

However, this sliding does not affect the overall sturdiness and durability of the suitcase. Please rest assured.

No, it is not. This can cause wear and tear on the expandable structure.

The reason for not having dedicated handles on the top and sides of the suitcase is that we have ingeniously integrated the handle function with the telescopic handle of the suitcase. 

When you press the button on the telescopic handle, it will pop out and lock into place. At this point, the handle of the telescopic handle can be used as a convenient grip for lifting and carrying the suitcase from the top. 

Additionally, there are handles located on the bottom of the luggage, making it easy for us to pick up and place the suitcase.

1. Press the button on the top handle, and the handle will automatically pop out, allowing ground staff to wrap the tag around the handle.
2. Once the tag is securely attached, retract the extended telescopic handle back into its slot.

After retracting, ensure that the telescopic handle is shoved back and locked up securely. (Indicator: The top of the telescopic handle should be flush with the top of the suitcase.)

Yes, it is necessary.

The suitcase's zipper is designed in two sections. If the two sections of the zipper are not fully closed and locked inside the customs lock, it may lead to the following consequences:

1. Items inside the suitcase may fall out or get lost.
2. The zipper pulls and sliders may be subject to impact, potentially causing damage and affecting the subsequent use of the suitcase.

The initial password for the luggage lock is 000. To change it to your desired password, please follow the steps below:

1. Locate the reset button (a small hole on the top of the lock).

2. Prepare a tool with a pointed tip, such as a pen.

3. Use the pen's tip to press and hold the reset button until you hear a click.

4. Change the combination to your desired password.

5. Press the "Open/Close" button until you hear a click.

6. Your combination password has been successfully modified.

Friendly reminder: For detailed step-by-step instructions, please click here to watch the instructional video.